What is your TCO?

What is your TCO? First, what is TCO.  Gartner defines Total Cost of Ownership as the total cost of using and maintaining an IT investment over time.  The TCO calculations include direct costs (hardware, software and support) and indirect costs (end-user productivity and downtime).  Most companies only calculate the direct costs and leave out the indirect costs.  Typically, 80% of the cost associated with …

VOIP, What is it?

Today, software is more important than the phone hardware.  Historically, our most critical communication system has been our phone system.  A primary goal has been to get people to call us.  We published books with phone numbers, paid for advertisements promoting our phone number and even paid for the long distance charges to incentivize people to call us at no …